Tenant Resources

Last Updated August 13, 2025 @ 11:23 AM

Welcome, Tenants! Our aim is to provide clear and helpful resources to ensure your stay is as comfortable and hassle-free as possible. Please note that there may be some additional rules (differences between rental houses and apartments), as detailed in your lease agreements.

Rules & Requirements

To maintain a safe and enjoyable living environment, tenants must adhere to the following rules and requirements:

General Rules

You are responsible for: paying your rent on time, paying any late fees, keeping the place clean and safe, not letting anyone else damage it, not breaking the law, disposing of your garbage, and following all rules.

Tenants must replace the air filter on the 1st of every month. Tenants that don't keep the filter changed will be responsible for having the evaporator coils cleaned.
Each tenant is required to maintain an email address and a functional phone with voicemail as per our lease agreement.
Pest Control and Cleanliness: Tenants are required to maintain a high standard of cleanliness to prevent pest infestations. This includes promptly cleaning spills, storing food in sealed containers, regularly vacuuming and sweeping floors, and keeping all areas free of clutter. Garbage must be disposed of properly in designated bins and removed from the premises regularly. For a detailed guide, refer to our pest prevention checklist on our blog. Failure to maintain cleanliness may result in pest issues, and tenants may be responsible for associated pest control costs if infestations are determined to be caused by tenant neglect, as outlined in the lease agreement. Report any signs of pests immediately through the tenant portal to ensure prompt action.

Renter's Insurance

All Apple tenants are required to carry renter's insurance with Apple Realty named as "party of interest", "additional interest", or "additional interested party".

Renter's insurance is important because it protects your personal belongings from theft, fire, or damage, and provides liability coverage if someone gets injured in your rental. It may also cover temporary living expenses if your home becomes uninhabitable due to a covered event. Even though your landlord's insurance covers the building, it doesn't protect your personal property or liability.

Check with your auto insurance provider to see if they offer renter's insurance. Alternatively, many of our tenants use Lemonade.

Rent Payments

Rent can be conveniently paid by mailing or dropping off your payment at our Blountville office, or online through our secure web portal or the Resident Connect App.

Tenant Portal

Tenants can access the tenant portal to pay rent, submit maintenance requests, and view account balances. The Resident Connect App is also available for download on Google Play and the App Store:

Resident Connect App

Maintenance and Repairs

Please submit all non-emergency maintenance and repair requests through the tenant portal. Include photos of the issue (if possible) and specify convenient times for a technician to visit. For other questions or concerns, please contact us.

In case of an emergency, such as major leaks, electrical hazards, or safety concerns, call 911 immediately and then contact us.

Late Fee Policy

Rent is due on or before the 1st of each month. Payments received by the Landlord when arrearages exist will first be credited to any outstanding balance, then applied to the current amount due. In-person payments must be received before the close of business on the 5th. Online payments may be submitted after hours via the portal or rental app and will be credited accordingly.

Tennessee Properties: Payments can be made through the 5th without incurring late fees, as Tennessee law mandates a 5-day grace period. If rent remains unpaid on the 6th, a late fee of 10% of the overdue rent amount will be applied, not to exceed 10% of the monthly rent (e.g., $200 max on a $2,000 rent).

Virginia Properties: Payments can be made through the 5th without incurring late fees, per Apple Realty's policy. On the 6th, a late fee of 10% of the monthly rent will be applied (e.g., $200 on a $2,000 rent). If a partial payment has been made, the late fee will be 10% of the remaining balance due, whichever is less (e.g., $50 on a $500 unpaid balance).